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Research note / Public record

Service continuity index: coverage, denominator and comparability

Technical definitions accompanying the Basin 06 service continuity result of 98.4 per cent.

Global Services Observatory · 9 May 2048

What the index measures

The service continuity index reports the share of scheduled delivery intervals completed for active, registered connections. Basin 06 achieved 98.4 per cent for the present reporting period. The result supports comparisons between operators using the same registration and scheduling standards. It does not measure water adequacy, collection distance, affordability or the experience of households without an active connection. Those subjects require separate instruments and should not be inferred from the continuity result.

Population boundary

The regional population account contains 2.4 million residents. The active service register contains 2.1 million. The remaining 300,000 residents are recorded as awaiting service recognition and are excluded from both the numerator and denominator of the continuity index. Including them would introduce intervals for which no delivery was scheduled, reducing comparability with earlier periods. Their exclusion is methodological and does not alter their status as residents within the Concordat.

Publication guidance

Public summaries may describe the result as continuity across the recognized service population. Where space permits, they should link to this annex. The Observatory has received a proposal to publish an additional population-wide access measure. That proposal is awaiting a sponsoring directorate because the unrecognized population currently falls outside the operating remit of each registered service provider.

Reader's annotation / Supporting material

A cross-reference requires attention.

Read Basin 06 peripheral settlements: an observational memorandum alongside this record. Return here to compare the two accounts.

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